Terms & Conditions

1. Service Agreement

By availing services from DTDC House Shifting, you agree to the following terms and conditions:

• All services are provided as per the agreed scope in the quotation
• Additional services requested after commencement will incur extra charges
• We reserve the right to refuse service if unsafe conditions are present
• Services are subject to availability and prior booking confirmation

2. Booking & Payments

• A 25% advance payment is required to confirm booking
• Balance payment 75% at the time of loading
• We accept cash, UPI, credit/debit cards, and bank transfers
• Cancellations within 48 hours of service may incur 20% charges
• Refunds, if applicable, will be processed within 7-10 business days

3. Packing & Handling

• We use high-quality packing materials suitable for different item types
• Fragile, valuable, and special care items must be declared in advance
• Items not packed by our team are moved at owner's risk
• We are not liable for damage to improperly packed items
• Custom packaging solutions available for special items at additional cost

4. Liability & Insurance

• Basic insurance coverage is included for all transported goods
• Additional insurance can be purchased for high-value items
• Damage claims must be reported within 48 hours of delivery with supporting evidence
• We are not liable for damage due to natural disasters or acts of God
• Maximum liability is limited to the declared value of goods
• Insurance claims are subject to surveyor approval and policy terms

5. Vehicle & Transportation

• Our fleet includes various vehicle sizes to accommodate different load volumes
• Transportation routes are optimized for efficiency and safety
• Delivery timelines are estimates and may vary due to traffic, weather, or other factors
• Tracking information will be provided for long-distance moves
• Additional charges may apply for remote locations or difficult access

6. Storage Services

• Storage fees are charged monthly in advance
• A 15-day notice is required for retrieval of stored items
• Perishable, hazardous, illegal, or flammable items cannot be stored
• Storage insurance is mandatory for all stored goods
• Access to stored items requires prior appointment and valid ID proof
• Long-term storage discounts available for periods over 3 months

7. Customer Responsibilities

• Provide accurate inventory of items to be moved
• Ensure proper access at both origin and destination
• Obtain necessary parking permits and permissions if required
• Be present during packing, loading, and unloading operations
• Secure pets and children during moving operations
• Disconnect and prepare appliances for moving
• Empty and clean refrigerators, freezers, and cupboards

8. Prohibited Items

For safety and legal reasons, we cannot transport the following items:

• Flammable materials (paint, gasoline, chemicals)
• Explosives, firearms, or ammunition
• Perishable food items
• Plants, seeds, or agricultural products
• Cash, jewelry, important documents, or precious items
• Hazardous or toxic materials
• Illegal substances or contraband

9. Force Majeure

DTDC House Shifting shall not be liable for any failure or delay in performance due to:

• Natural disasters (floods, earthquakes, storms, etc.)
• Government actions, restrictions, or lockdowns
• Labor disputes, strikes, or transportation failures
• War, terrorism, or civil unrest
• Pandemics, epidemics, or health emergencies
• Other circumstances beyond our reasonable control

10. Dispute Resolution

• Any disputes shall first attempt resolution through negotiation
• Unresolved disputes will be subject to mediation
• If mediation fails, disputes will be subject to jurisdiction in Bangalore courts
• Legal actions must be initiated within 6 months of service completion
• Customers agree to provide a 30-day cure period before initiating legal action

11. Pricing & Quotations

• Quotations are valid for 30 days from the date of issue
• Final pricing may vary if actual volume differs from estimated volume
• Additional charges apply for services outside standard business hours
• All prices are inclusive of applicable taxes unless specified otherwise
• We reserve the right to revise prices with 30 days notice for ongoing services

12. General Terms

• These terms constitute the entire agreement between parties
• We reserve the right to modify terms with 15 days prior notice
• If any provision is found invalid, other provisions remain in effect
• Our failure to enforce any right doesn't constitute waiver
• Customers may not transfer services to third parties without written consent
• We may subcontract services while maintaining quality standards