Privacy Policy

1. Introduction

DTDC House Shifting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website https://dtdc-house-shifting.in/.

By accessing our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (phone, email, address), identification documents when required for vehicle transport
• Service Information: Moving details (origin/destination addresses), inventory lists, vehicle details
• Payment Information: Billing addresses, transaction history (we do not store credit card details)
• Technical Data: IP address, browser type, operating system, pages visited on our website

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our packing and moving services
• To process transactions and send service-related communications
• To respond to inquiries and provide customer support
• To improve our services and website functionality
• To comply with legal obligations and prevent fraudulent activities

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (e.g., vehicle carriers, payment processors)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger or sale of company assets
• With Your Consent: For any other purpose disclosed with your permission

We never sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

• Secure servers and encryption for sensitive data
• Limited access to personal information on a need-to-know basis
• Regular security audits of our systems

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only as long as necessary:

• Service records: 3 years from completion of service
• Financial transactions: 7 years as required by tax laws
• Website analytics data: 26 months

After these periods, data is either deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at dtdchouseshifting@gmail.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy regularly.

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact: